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This site is for Canadian residents only.
For information about DMK products and services outside Canada please go to: www.dannemking.com

Returns

We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from the DMK Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.

If you wish to return an item(s) from your online order, please include a copy of the invoice (the invoice is enclosed in your original order) and place it inside the return package along with the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via insured Canada Post or UPS Ground. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from dmkskincare.ca may be returned for refund. Products purchased at dmkskincare.ca are not accepted for return at Retail Stores or spa locations.

If you have questions about returns, please contact us by phone at 1-888-325-4699 or via our Contact Page.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-888-325-4699. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

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